Jeppesen

Data-driven airborne navigation

jeppesen g2g header

summary

We supported Jeppesen in envisioning next generation in-flight navigation solutions, known in the industry as Electronic Flight Bag (EFB) systems. Such a system is available to both pilots in a flight deck environment, and replaces the traditional paper charts and briefing printouts. This is the critical touchpoint with Jeppesen's airline customers and pilot users, used to deliver information and services. Our design takes advantage of all sensorial and contextual data available provide the right information at the right moment.

client

Jeppesen, a Boeing subsidiary, is a leader in navigation solutions for the aviation, marine and railway industries. The company was founded by Elre Borge Jeppesen, a pioneering pilot known for developing the first aeronautical paper charts back in 1934. Today, Jeppesen continues his legacy by providing accurate, comprehensive and timely navigational information for safe and efficient routes in the air, on the water, and by land. The company's R&D unit Advanced Research is inventing new services and products, based on new business models, shared research with industry and educational partners, as well as changes in the industry and regulations.

outcomes

The resulting prototype has been a basis for developing new products, such as the FlightDeck series for IFR and VFR operations. In collaboration with Jeppesen's research team, we invented the Data-Driven Route Strip, subject to a patent granted to Boeing in 2014. Today, Jeppesen is making design and User Experience practice an important part of their working culture.

activities

In order to understand the domain of aeronautical information and navigation tasks, we conducted extensive research with pilots, domain experts and business stakeholders. We developed a set of models capturing different aspects of the Enterprise Design challenge, notably user personas, domain models, functional and behavioural specifications.

Such models informed the design process by capturing both the conditions of the enterprise environment and the conceptual thinking behind new products and services, and led to innovative design solutions.

The technical basis for this is the idea of data-driven display of information and workflow support. Adapting to the individual use context and situation, the system declutters, filters and hightlights relevant information, and provides quick access to upcoming activities.

Balancing different requirements from users, business operations and technical possibilities, we came up with an innovative Interaction Design concentrating on core tasks of the pilot, dealing with both regular operations and emergency situations. For the visual depiction of information on the display, we based on the rich legacy of Jeppesen paper charts to envision an information design suited for digitally supported, context-aware display of relevant information.




credits

clientJeppesen (A Boeing Company)
peopleBenjamin Falke, Milan Guenther, Dennis Middeke, Julian Masuhr
duration2009 - 2011