The business of movement and mobility is shifting to new service-based models of engagement of delivery, and facing cross-sector competition. Service now extends to 24/7 engagement via multiple channels, mixing mass communication with individual requests, and responding to downtimes and crisis. In our work with leading players such as Boeing, Toyota and Deutsche Post DHL, we aim beyond technical or operational excellence, working towards strong brands and customer loyalty. On the delivery side, we optimise performance across industry networks, and provide operational data in context to guarantee safety and maximise reliability. We fuse this into unique end-to-end experiences for your customers, providing information and capabilities where they are needed – to operators, managers and users at the various ends of the service landscape.
|Wayfinding||design-driven innovation in intelligent navigation, mapping and routing across transport systems|
|Business Design||differentiation through new offerings and Customer Experiences in transportation, travel and logistics|
|Enterprise Architecture||responding to new regulation, operational architectures and system requirements|
|Organisational Design||enabling a collaborative and inventive culture through communication, useful tools and Digital Workplace design|